Vertex global triumph: The IDC 2021 CSAT Award for customer satisfaction in sales tax SaaS

Vertex stands out with remarkable achievement in the 2021 IDC SaaS CSAT Award for Tax. This prestigious award recognises Vertex's exceptional performance and unwavering commitment to customer satisfaction within the sales tax SaaS (software as a service) market. The IDC Customer Satisfaction (CSAT) Award Programme is a benchmark for excellence, evaluating SaaS vendors through the comprehensive SaaSPath survey. A survey that captures insights on performance in delivering customer satisfaction from over 2,100 organisations globally.

Vertex's outstanding performance across 30 customer satisfaction metrics reflects dedication to delivering superior experiences, consistently surpassing average scores, and setting new standards in the industry.  

Explore the IDC SaaSPath survey insights to better understand SaaS adoption, deployment trends, and vendor performance across 17 functional application markets, including tax. The rigorous methodology uses feedback from actual users, who influence technology purchasing decisions and creates a validated and reliable measure of customer satisfaction. The survey creates a respected benchmark for IDC to identify top performers who excel in delivering superior customer experience.

Customer satisfaction metrics assessed include:

• Overall customer satisfaction with the software and its impact on the user's operations
• Vendor performance, including responsiveness, support quality, and ability to meet customer needs
• Implementation, ease of deployment and integration
• Features and their relevance to user needs.

According to the SaaSPath survey, Vertex stood out - surpassing the average performance of other tax vendors across many key customer satisfaction metrics. Our place in the highest scoring group, reflects our strong innovation, security features, and the rapid time-to-value we deliver. To gain deeper insights read the report authored by IDC analysts with deep expertise in SaaS and enterprise software markets.  

See how Vertex is shaping the future of sales tax SaaS