Customer Support
We realise the better we are at what we do, the more successful you'll be with your tax solution. It's why we're dedicated to being helpful, proactive, and informative.
Support options to accelerate your business
24/7 Online Community
Login to the Vertex Community customer portal. It’s a one-stop-shop for customer support. Browse our knowledge articles and product documentation, access the course catalog for product training, or submit a support ticket to get the help you need.
Product Status Page
This integrated webpage and notification service provides the fastest and easiest way to get information on product availability, scheduled maintenance, and service incidents.
Premium Support
While all customers enjoy our award-winning Standard Support, check out our Premium Support plans. You can upgrade to an increased level of proactive and personal attention along with priority access.
Highest Level Support Practices
We’re proud to be the only tax technology provider to earn HDI Support Center Certification, the highest level of recognition for excellence, efficiency, and service quality. Find out what it means to be HDI-certified.
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Vertex for Marketplaces
Click below to open our online form to contact customer support for your Vertex for Marketplaces product needs.
Vertex for eCommerce
Click below to open our online form to contact customer support for your Vertex for eCommerce product needs.
Taxamo Assure by Vertex
Click below to open our online form to contact customer support for your Taxamo Assure by Vertex product needs.
Standard Phone Support
Monday – Friday | 8:00am-8:00pm Eastern Time
United States
1-800-281-1900
International
+1-610-640-4210
We're committed to your success.
We offer our customers exclusive resources to help them learn, grow, and stay connected. Discover how Vertex can help support your business needs.