One seamless Vertex customer experience

At Vertex, building trusted relationships is our purpose—driving success in business, at work, and within our communities. The voice of the customer is crucial, guiding in our understanding of what matters most throughout every interaction.

Vertex Exchange, our premier tax and technology conference, give us an invaluable opportunity to learn from our customers to help shape our future innovations. We recognise our customers are at the heart of global commerce – allowing communities everywhere to grow, connect and thrive. Our customers are also at the very heart of Vertex. By collaborating closely, we continue to create a seamless Vertex experience that is tailored to their unique needs at every stage of their relationship journey with Vertex.

Elevating the support experience

Exceptional support is crucial for a positive customer experience, particularly in managing indirect tax matters. Our HDI certification and Trust Radius recognition reaffirm our commitment to continuously enhancing the quality of support provided. This dedication elevates the overall experience, providing efficient solutions and precise answers that ultimately instill confidence in navigating the complexities of tax compliance.

As we continue to enhance the customer experience, Vertex Exchange serves as a key opportunity for connection and learning. We recognise that the human side of our relationships is where trust is earned, and we are committed to providing world-class services based on trust and understanding.

The conference offers a diverse range of opportunities over three days, featuring certification sessions, voice of the customer listening and human centered design thinking workshops, roundtable discussions, and networking events—all reflecting our commitment to meeting the evolving needs of those navigating their indirect tax journeys.

Meeting you at every stage of our relationship

For those who have not yet attended our annual conference, these events present a valuable opportunity to engage with industry experts and provide a voice to actively shape the future of tax solutions. Together, we listen, learn and prioritise advancements to ensure that every customer interaction reflects our commitment to excellence.

Our customers are at the very heart of Vertex. To learn more about our Vertex customer community and support services, click here.