We realize the better we are at what we do, the more successful you'll be with your tax solution. That’s why we offer our customers exclusive resources to help you learn, grow, and stay connected.
Login to the Vertex Community customer portal. It’s a one-stop-shop for customer support. Browse our knowledge articles and product documentation, access the course catalog for product training, or submit a support ticket to get the help you need.
This integrated webpage and notification service provides the fastest and easiest way to get information on product availability, scheduled maintenance, and service incidents.
While all customers enjoy our award-winning Standard Support, check out our Premium Support plans. You can upgrade to an increased level of proactive and personal attention along with priority access.
We’re proud to be the only tax technology provider to earn HDI Support Center Certification, the highest level of recognition for excellence, efficiency, and service quality. Find out what it means to be HDI-certified.
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Monday – Friday | 8:00am-8:00pm Eastern Time
1-800-281-1900
+1-610-640-4210
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